There is no special formula or “secret sauce” I can give you to have a successful association. It depends on several different things– strong and effective leadership by a board, good communication with your members at all times, being aware of and following the law and your corporate governing documents, and having an outstanding team to guide you along the way (attorney, CPA, reserve company, and management company or manager).
The Importance of Communication for Your Association
Outstanding communication is a very important aspect of a successful association. Set forth below are some suggestions on how to have stellar communication skills within your community:
- Allow members to speak or ask questions for a set period at the beginning or end of board meetings;
- Distribute, mail, publish or post notice of board meetings, meeting minutes, or financial statements to owners regularly;
- Conduct town hall meetings where members can submit questions for the board to answer or the board can meet with residents in an informal oral Q & setting;
- Plan and present social events around holidays where board members can interact with neighbors in a relaxed environment;
- Respond to member inquiries in a timely fashion, and, if managed by a management company, ask that the manager respond within a certain time frame;
- Give all owners the name and telephone number of the contact person for the association;
- Conduct member surveys to obtain information from residents and publish the results;
- Form member advisory committees and consider their input;
- Publish and distribute newsletters;
- Form a “welcome to the neighborhood: committee and welcome new members;
- Create a website and post newsletters, regular meeting minutes, budgets, annual reports, and association documents and forms online; and
- Give members a self-addressed and stamped postcard or comment card annually that they can send to the association with comments, ideas, and/ or feedback.
How to Have Strong Leadership in Community Associations
Much like a sports team or a business, leadership in a community association starts from the top. So how can your Board exhibit strong leadership in your community? Below are several key qualities that make a good leader:
- Emphasizing Teamwork: Your Board can achieve success by acting as a team (consider participating in team building exercises), prioritizing the interests of the community ahead of any individuals, and playing to the strengths of each board member. The ability to effectively delegate, based on the individual strengths of each board member, is a key trait for any board president.
- Honesty, Integrity, and Transparency: In order to lead, you must first gain trust. The best way to foster trust is by exhibiting honesty, integrity, and transparency.
Your board should consider adopting a code of conduct, and compliance with the code of conduct should become a pillar of the culture of the board and community.
- Commitment and Determination: Board Members can prove their commitment by familiarizing themselves with the community’s governing documents and applicable Arizona laws; attending, participating in, and being prepared for board meetings and meetings of the members; and, committing to a code of conduct.
- Communication: The ability to communicate is vital to having strong leadership in your community association. Communication is the tool used to translate many of the qualities discussed above. It is paramount that board members learn to effectively communicate with one another. Take time to learn the personalities of your fellow board members and tailor your communications to resonate with them. To that end, the board may even want to consider using personality tests (e.g. DISC personality test) as a tool to improve communications. The board must also learn to effectively communicate with the membership and association managers/vendors/contractors/employees, etc. Here are a few suggestions to improve communication:
- Think about the message you are trying to send and organize your thoughts clearly and concisely to communicate that message effectively.
- Be a good listener and be open and receptive to others, especially if their ideas differ from yours.
- Communicate in a positive, courteous, and professional manner – avoid interrupting others, raising your voice, or giving off negative body language.
- Clear up miscommunications or misunderstandings by asking questions, being patient, and exhibiting empathy.
Association documents a Community Association Leader Must Follow
- Governing Documents: A copy of the CC&Rs, bylaws, articles of incorporation, and rules and regulations should be maintained by the board of directors.
- Operations Manual: The association history, governing documents, current contracts, and “need to know information” when kept in one place becomes the institutional history of the association.
- Meetings of the Association, Board, and Regularly Scheduled Committee Meetings: Follow the Arizona Open Meeting Law, A.R.S. 33-1804/ Condo A.R.S. 33-1248.
- Annual Meeting of the Members: Must be held at least once a year.
- Board Packet with Agenda: Providing a board packet before the board meeting assists board members in having a prepared board ready to discuss business professionally.
- Minutes: Minutes of a board meeting are taken, approved by the board, and made available to the membership promptly. Minutes are the official record of the meeting and should include actions taken, not discussion.
What type of leader are you?
Leadership is often divided into four styles:
- Directing leaders give specific instructions and closely supervise group tasks; they show exactly what they want others to do and how to do it.
- Coaching leaders direct and supervise tasks but they also explain decisions, ask for suggestions and encourage those they work with. They will encourage all to contribute when deciding what to do and how to do it.
- Supporting leaders share in the decision-making. They facilitate and support the group members’ efforts. They might say to the group “I will be here to help if you need me.”
- Delegating leaders give all decisions and problem-solving responsibility to the group members.
The president of a board of directors may be one style or a combination of the leadership styles. Additionally, he or she may use a different style depending on the desired outcome of the makeup of the committee or board he or she is working with.