Selecting the right community manager can make all the difference in the success of an association. A great manager not only handles day-to-day operations but also fosters communication, organization, and trust within the community. At Mulcahy Law Firm, P.C. we’ve outlined what makes an A+ community manager—and how boards can identify and support these professionals.
Communication is Key
An exceptional community manager listens to homeowners, responds promptly to emails and calls, and keeps the board informed about important developments. Clear, consistent communication prevents misunderstandings and builds confidence among residents. Regular updates—such as weekly email summaries to board members—help keep everyone aligned and accountable.
Organization and Oversight
A+ managers are proactive! They monitor maintenance issues closely, conduct regular inspections, and make sure repairs are completed promptly. They track delinquencies, ensure bills are paid on time, and maintain accurate financial and association records. By staying organized, managers help the board focus on policy and governance rather than administrative details.
Planning and Professionalism
Strong managers approach annual meetings, insurance renewals, and capital improvement projects with strategic planning. From calendaring key dates to gathering election materials and coordinating with contractors, preparation is everything. When the manager–association relationship eventually transitions, an A+ manager ensures a smooth handoff rather than burned bridges.
Good Judgment and Legal Awareness
Knowledge of state and federal laws—and the foresight to consult legal counsel when needed—helps managers protect their associations from risk. By delivering balanced advice and following proper procedures, they help board stay avoid legal trouble and maintain compliance with the laws.
Selecting the Right Fit
Finding a manager or management company with these qualities requires diligence. Boards should carefully vet candidates, review credentials, request references, and clearly define expectations in the management contract. Compatibility matters—both in skill and in communication style. For detailed steps on how to select a management company that will support your community effectively, see our firm’s Cheat Sheets below.
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